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Hi Alison,
Welcome to your client portal—your behind-the-scenes hub for everything we’re optimizing together. Whether we’re in the middle of research or preparing for launch, this space keeps everything organized and flowing smoothly.
You’ll find a FAQ section ready to answer most common questions—feel free to check it out before reaching out.
Still need clarity? Whether it's about strategy, keyword updates, or post-launch steps, you can use the form below or email me at shane@brandstorylounge.com. I’ll get back to you within 24 business hours, Monday to Friday.
Need a real-time convo? You’re welcome to schedule a video call after submitting your message—though most clients don’t find it necessary, the option is always open if you do.
Here’s to building something purposeful, search-ready, and totally you!
Your brand sidekick at Brand Story Lounge,
Shane
frequently asked questions
Your project includes a structured revision window during the refinement phase. Feedback must be submitted in a consolidated format to ensure efficient implementation. Revisions focus on refining the agreed-upon strategy, design, and messaging rather than introducing new directions outside the original scope. Additional revisions or scope changes beyond what is outlined in your agreement may be subject to additional fees.
If you need additional pages not included in the list of inclusions, they can be added at $450 USD per page, which includes both copywriting and design.
Just let me know as early as possible so we can adjust the timeline and scope accordingly!
You get two revision round for both the website copy and the design. These revisions are built into the timeline to keep the project moving efficiently and ensure a smooth launch.
Extra revisions are always available if needed—$125 per page for copy or design changes.
If feedback isn’t submitted on your assigned revision day, your approval will be considered automatic. The project will move forward as scheduled, and the version submitted will be treated as final.
This helps us stay aligned with your timeline and ensures a focused, momentum-filled experience!
- Leave notes in the feedback form
- Send a Loom video or voice note
- Share links to websites or Pinterest boards that reflect what you’re envisioning
If you decide to cancel during the project, you’ll be responsible for the full project cost based on the original agreement and any work already completed.
The Service Provider retains ownership of any designs or copy written prior to cancellation.
A small credit is included at the bottom of your website to celebrate our work together. If you’d like to remove it, we can arrange that in writing before launch under a separate white label agreement.
White label website projects start at 30% on top of the total lounge investment.
Yes—passion projects and websites under the case study program are all part of Brand Story Lounge's client portfolio.
I love showcasing client success stories, and your final site may be featured in my portfolio, case studies, or on social media.
I do my best to respond to all messages within 24 business hours, Monday through Thursday. If you reach me on the weekends or an official holiday, I will be able to respond on the next work day.
You're always welcome to use the portal contact form or email me directly!
Yes, you're always welcome to book a VIP Day or request custom support outside the scope of this package for future updates!
Absolutely. Your private business details, logins, links to shared documents, and other sensitive materials will always be kept confidential unless you give written permission to share.
Email:
shane@brandstorylounge.com
socials:
Instagram: @brandstorylounge
Facebook: @brandstorylounge
office hours:
Sunday - Wednesday: 6pm - 10 PM EST
Monday - Thursday: 6AM - 10 AM EST
WORDS & WEBSITE BY BRAND STORY LOUNGE | SUPPORT@BRANDSTORYLOUNGE.COM